Support
Every message goes to the person who wrote the app. No ticket queue, no chatbot, no "your call is important to us".
Email support
We aim to reply within two business days.
Reporting a bug
You'll get a faster fix if your first message includes:
- Which app, and its version number (Settings → About inside the app)
- Your iOS version and iPhone model (Settings → General → About)
- What you did, what you expected, and what happened instead
- A screenshot or screen recording if the problem is visual
Please don't send screenshots containing anything you'd rather we didn't see — we only need the part that's broken.
Common questions
Where is my data stored, and is any of it sent to you?
On your iPhone. Your entries are written to local storage on the device and are not transmitted to TrueFWD Labs — we operate no server that could receive them. The app does not sync, so what you log stays on the device you logged it on. Full detail is in the Privacy Policy.
How do I move my data to a new iPhone?
The app does not sync between devices, so use Apple's own transfer: a standard encrypted iPhone backup, or a direct device-to-device transfer when setting up the new phone. Either carries the app's data across with it.
If you restore a new phone from a backup that did not include app data, the entries cannot be recovered by us, because we never had a copy. Optional iCloud sync is available, and stays off until you turn it on.
I paid to remove ads, but they're back after reinstalling.
Open the app's Settings and tap Restore Purchases. This asks Apple to re-confirm your purchase against your Apple Account and unlocks it again at no cost. Make sure you're signed in with the same Apple Account you bought it with.
If the restore fails, email us the date of purchase and we'll help sort it out.
How do I delete everything?
Deleting the app removes its local data from the device. If a device backup you made included the app's data, remove that copy too under Settings → [your name] → iCloud → Manage Account Storage.
There is nothing to delete on our side, because your entries were never sent to us.
Do I need to create an account?
No. None of our apps have accounts, sign-ups, or passwords. There is nothing to register and nothing to be locked out of.
Does the app use AI to estimate what I ate?
No. Ruffly does no AI processing of your entries, and nothing you log is sent to a model. If we ever add an AI-assisted feature — here or in another app — it will be clearly labelled, switched off by default, explained before you turn it on, and applied only to what you enter afterwards. The full set of rules we have committed to is in section 4 of our Privacy Policy.
How do I request a refund?
App Store purchases are refunded by Apple, not by us. Visit reportaproblem.apple.com, sign in with your Apple Account, and choose the purchase. If something we built is the reason you're asking, we'd genuinely like to hear about it too.
Can I request a feature?
Yes, and we read all of them. Our bias is toward leaving things out, so we say no more often than yes — but requests that make an app simpler tend to win quickly.
Something in your privacy policy isn't clear.
Email us and we'll explain it in plain terms, then fix the wording so the next person doesn't have to ask.
Legal & policies
TrueFWD Labs LLC · support@truefwdlabs.com